We map the perfect customer journey, first attracting new customers, then automating & personalising their customer journey.
With Klaviyo, we can tailor your messages perfectly to each customer. The results are increased revenue, return on ad spend, increased basket sizes and loyal brand champions.
Up to 70% of shopping carts are abandoned, so it is crucial to create a series of emails that gently drive the customer to complete checkout. Plus capture their email address at the time of initiating checkout.
Over 90% of your visitors aren’t ready to buy. A well designed welcome email series is 3 times more effective at driving sales than normal newsletters or product emails, The key is to incentivise their first purchase.
At this point they are ready to buy! You can track this with automation and send an email to motivate them with a message that the item is running low on stock, or with a shipping offer, code or discount.
Positive reviews help drive potential new customers to purchase. Almost 90% of shoppers trust product reviews as much as they trust a personal friend's recommendations. Automation is key here and means that it will all happen for you.
Following up is a classic because it works. It lets your customers know that you appreciate their business. By keeping the tone personal you can inspire your customer to be a brand champion, which is essential for growing businesses.
Encourage customers to return for a repeat purchase. You can motivate return visits by sending a personalised automated email series with product recommendations, complemetary products or personalised sale products to entice them back.
Delight valuable customers to turn them into brand champions who tell their friends and family how great you are. Set a target for a number of purchases or customer lifetime value and trigger a delight email with an unexpected gift or reward.
To achieve sustained growth you need to activate your database. Re-engage dormant subscribers by creating a win-back sequence. It could be a big discount on a product category they have engaged with or a cool competition. Just remember the subject line is critical.
This is a classic and always a winner for increasing the basket size and the order value. So much so that you may already be utilizing this strategy. If not, we’d recommend adding it to your store ASAP.
Our goal is to add value at every stage of your growth. If we believe we can't help you, we'll be honest and offer advice on how to prepare for the next stage of your growth journey
718% increase in new sales through Google and Social Media advertising, personalised content, advanced ad optimisation, data-driven custom audiences, and a proven lead acquisition framework.
Achieved a 4,000% revenue increase by utilising Google and Social Media advertising, lead magnets, and creating an automated customer journey that delivered personalised messages at the perfect time.
A huge 800% increase in email database in just 6 months. Achieved by creating a series of engaging stories, Google and social media ads, and promotional offers to drive acquisition and user sharing.
Their focus on return on investment and expertise in social media and digital advertising is outstanding.
As a Klaviyo agency, we help you set up, optimise and manage your email and SMS marketing so it drives revenue.
This includes strategy, automation, campaign execution, segmentation, reporting and ongoing optimisation.
For most businesses, this means:
Klaviyo increases revenue by using customer data to send more relevant messages at the right time.
Key drivers include:
The result is higher repeat purchases, stronger customer retention and more revenue per subscriber.
You don’t always need an agency, but most businesses struggle to get strong results without one.
Common challenges include:
An agency helps close these gaps with a structured approach and ongoing optimisation.
A Klaviyo agency focuses on fixing performance and consistency issues.
Typical problems include:
Most high-performing accounts rely on a core set of automated flows.
These include:
These flows often generate the majority of email revenue.
Early improvements can be seen within months, especially from fixing key flows.
Typical timeline:
Klaviyo tracks customer behaviour across your website and emails.
This allows you to:
This level of targeting is what drives higher conversion rates.
An email customer journey is the sequence of messages a customer receives based on the trackable actions they take and their lifecycle stage.
Examples include:
A strong journey ensures every customer receives relevant communication at each stage.
Flows are automated, while campaigns are manually sent.
High-performing Klaviyo accounts use both together.
Results vary, but strong Klaviyo setups typically drive a meaningful share of total revenue.
Common outcomes:
Performance is measured through revenue and engagement metrics.
Key metrics include:
Clear reporting shows what is working and where to improve.
Yes, Klaviyo integrates with platforms like Shopify and other ecommerce systems.
This allows:
Most Klaviyo services include a mix of strategy, setup and ongoing improvement.
Typically includes:
There is no fixed number, but consistency matters.
Most brands send:
The focus should be on relevance and value, not just volume.
This usually comes down to setup and strategy issues.
Common causes:
Fixing these areas typically leads to strong improvements.
Conversion improves when emails are more relevant and better timed.
Key levers:
Klaviyo is built for ecommerce and direct-to-consumer businesses to use customer behaviour to trigger personalised, timely communications and offers.
Compared to many other platforms, it offers:
Getting started typically involves:
• Set up of Google Account
• Set up of products in Google Shopping
• Set up of conversion tracking
• Keyword research
• Set up of Campaigns
• Set up of audience targeting and Ad Sets
• Email Offer - to capture traffic and acquire email addresses
• Lead Nurture Email Sequence - 4 x emails to convert email addresses to paying customers
• Abandoned Cart - Best Practice Abandoned Cart emails to convert sales
• Post purchase Nurture - 2 x emails to entice first time buyers into repeat purchases
Klaviyo integrates with Shopify, WooCommerce, Magneto Commerce and more. We can also integrate your other platforms to make your customer journey more efficient and effective.
Klaviyo is an incredibly powerful tool to increase sales. To harness the full benefits that an automated system can deliver to your business to increase you might need a little help.
Prices from $990 for setup and automation.
Chat with an Klaviyo Certified Partner today
A well known marketer Jay Abraham broke new ground when he popularized the idea that there are
only three ways to grow revenue. When it comes to eCommerce, this is absolutely the case.
Get our checklist of key growth drivers to increasing your ecommerce sales and revenue fast.
Chat with an Klaviyo Expert today
